Re: Payment status confirmation: Michael Kanari | Invoice $11,877.90

Body

Hi Atul,

Thanks for all your help getting Michael onboarded. I know this one has had
a lot of back and forth.

I wanted to give you some context in case it helps move this one up:

   - *The timing:* The automated process shows payment queued for November
   6. For this invoice that's a long wait.
   - *Why it matters:* Alpha World School Kenya is a pilot. The footage
   drives most of what the school is doing right now, and Michael is holding
   it until he's paid. We also cannot recreate this footage.
   - *Who's waiting:* Joe Liemandt and our producation team are waiting on
   this footage, so payment is now the gating item.

Is there any way to pay this off-cycle? If that has to go to someone else
for approval, I'm glad to help make the case to them.

Thanks again,
Sean

On Wed, Sep 23, 2026 01:27 PM, William Stanton <william.stanton@alpha.school>
wrote:

> Hi Atul and team,
>
> I contacted Central Vendor Management as directed regarding Michael
> Kanari’s $11,877.90 invoice. Their AI-generated replies confirmed receipt
> but did not provide the payment terms, due date, or payment timeline, even
> after I explicitly requested those details. The original ticket was also
> marked closed without resolving these questions.
>
> Could someone from Billing please review this directly and confirm the
> exact due date, scheduled EFT processing date, expected arrival of funds,
> and any outstanding requirements?
>
> Michael is withholding footage pending payment, which is delaying our
> content team’s work. I need a concrete timeline to share with both teams.
> If someone else owns this, please connect me directly with the person who
> can confirm these dates.
>
> Thanks,
> Liam
>
>
> ---------- Forwarded message ---------
> From: Logan (Central Vendor Management) <
> support@central-vendor-management.kayako.com>
> Date: Wed, Sep 23, 2026 at 8:25 PM
> Subject: Re: Payment status confirmation: Michael Kanari | Invoice
> $11,877.90
> To: William Stanton <william.stanton@alpha.school>
>
>
> *You are receiving this email because request [#60487801]
> <https://central-vendor-management.kayako.com/conversation/view/60487801>
> has received the below update:*
> Dear William,
>
> Thank you for your inquiry regarding the invoice for Michael Kanari's
> videography and photography services for Alpha World School in Kenya.
>
> We can confirm that the invoice has been received and is currently on file
> with our Finance team. Please note that, according to our standard vendor
> payment terms, the invoice is not yet due for processing.
>
> We recognize the urgency given the vendor's withholding of footage. Rest
> assured, the invoice will be processed according to our standard payment
> schedule. Unfortunately, we do not have a basis to expedite processing
> prior to the invoice's due date at this moment.
>
> If the situation changes or if you have any additional questions, please
> feel free to reach out.
>
> Best regards,
> Cs Central Vendor Management Support Team
> ------------------------------
>
> *This response was generated by AI. How we use AI: aiterms.trilogy.com
> <https://aiterms.trilogy.com>*
>
> On Wed, Sep 23, 2026 at 10:22 PM, William Stanton
> <william.stanton@alpha.school> wrote via Mail:
>
> Hi team,
>
> Thank you. I need a specific payment timeline to share with the vendor.
> Please confirm:
>
>    -
>
>    The applicable payment terms and exact invoice due date.
>    -
>
>    The scheduled EFT processing date and expected date the funds will
>    reach the vendor.
>    -
>
>    Whether any information or approvals remain outstanding.
>
> Please escalate this to a Finance team member for review and consideration
> of expedited payment. The vendor is withholding footage pending payment,
> which is delaying our content team’s work.
>
> If a payment date cannot yet be confirmed, please let me know who is
> handling this and when I can expect a confirmed timeline.
>
> Best,
> Liam
>
>
>
> --
> <http://www.go-alpha.org/>
> *William 'Liam' Stanton*
> Lead Guide ▪︎ Alpha
>   530-400-0730
>   180 Maiden Lane <https://maps.app.goo.gl/7QJQkpg92CCjx27u7>
>   alpha.school
>
>
> On Wed, Sep 23, 2026 at 8:59 PM, Logan <
> support@central-vendor-management.kayako.com> wrote via Mail:
> Dear William,
>
> Thank you for contacting us regarding the invoice for Michael Kanari's
> videography and photography services for Alpha World School in Kenya.
>
> We would like to confirm that the invoice has been received and is stored
> with our Finance team, and is scheduled to be processed according to our
> usual vendor payment terms. At present, the invoice is not yet due for
> payment processing.
>
> We recognize the urgency of the situation since the vendor is withholding
> footage, and we will ensure it is processed according to our standard
> payment schedule. Should you have any further inquiries or need to escalate
> the situation due to its time-sensitive nature, please let us know, and we
> will explore further options.
>
> Thank you for your patience.
>
> Best regards,
> Cs Central Vendor Management Support Team
> ------------------------------
>
> *This response was generated by AI. How we use AI: aiterms.trilogy.com
> <https://aiterms.trilogy.com>*
>
> On Wed, Sep 23, 2026 at 8:56 PM, William Stanton
> <william.stanton@alpha.school> wrote via Helpcenter:
> I’m following up on payment to Michael Kanari for videography and
> photography services for Alpha World School in Kenya. Atul Gupta confirmed
> on September 23 that the invoice has been processed in your system and
> directed us to this portal.
>
> Vendor: Michael Kanari, michael.kanari@gmail.com
> Billed to: Alpha Holdings, Inc.
> Invoice number: [insert number]
> Amount: $11,877.90, full payment
> Invoice submitted: September 20, 2026
> Requested payment method: EFT, as the vendor could not receive payment
> through PayPal
>
> Please confirm the current payment status, expected payment date, and
> whether anything further is needed. The vendor is withholding footage
> pending payment, which is delaying our content team’s work. We would
> appreciate expedited processing.
>
> Sent with *Kayako <https://kayako.com>*
>
>
> --
> <http://www.go-alpha.org/>
> *William 'Liam' Stanton*
> Lead Guide ▪︎ Alpha
>   530-400-0730 <+469-644-6840>
>   180 Maiden Lane <https://maps.app.goo.gl/7QJQkpg92CCjx27u7>
>   alpha.school
>
>

No attachments.

Approximates the text state fed to the classifier (subject, from, body, attachment filenames) — see classify_locations_jev.py's build_state() for the exact logic; PDF text extraction is not re-run here.

Subject: Re: Payment status confirmation: Michael Kanari | Invoice $11,877.90

From: Sean Hubbard <sean.hubbard@trilogy.com>

Body:
Hi Atul,

Thanks for all your help getting Michael onboarded. I know this one has had
a lot of back and forth.

I wanted to give you some context in case it helps move this one up:

   - *The timing:* The automated process shows payment queued for November
   6. For this invoice that's a long wait.
   - *Why it matters:* Alpha World School Kenya is a pilot. The footage
   drives most of what the school is doing right now, and Michael is holding
   it until he's paid. We also cannot recreate this footage.
   - *Who's waiting:* Joe Liemandt and our producation team are waiting on
   this footage, so payment is now the gating item.

Is there any way to pay this off-cycle? If that has to go to someone else
for approval, I'm glad to help make the case to them.

Thanks again,
Sean

On Wed, Sep 23, 2026 01:27 PM, William Stanton <william.stanton@alpha.school>
wrote:

> Hi Atul and team,
>
> I contacted Central Vendor Management as directed regarding Michael
> Kanari’s $11,877.90 invoice. Their AI-generated replies confirmed receipt
> but did not provide the payment terms, due date, or payment timeline, even
> after I explicitly requested those details. The original ticket was also
> marked closed without resolving these questions.
>
> Could someone from Billing please review this directly and confirm the
> exact due date, scheduled EFT processing date, expected arrival of funds,
> and any outstanding requirements?
>
> Michael is withholding footage pending payment, which is delaying our
> content team’s work. I need a concrete timeline to share with both teams.
> If someone else owns this, please connect me directly with the person who
> can confirm these dates.
>
> Thanks,
> Liam
>
>
> ---------- Forwarded message ---------
> From: Logan (Central Vendor Management) <
> support@central-vendor-management.kayako.com>
> Date: Wed, Sep 23, 2026 at 8:25 PM
> Subject: Re: Payment status confirmation: Michael Kanari | Invoice
> $11,877.90
> To: William Stanton <william.stanton@alpha.school>
>
>
> *You are receiving this email because request [#60487801]
> <https://central-vendor-management.kayako.com/conversation/view/60487801>
> has received the below update:*
> Dear William,
>
> Thank you for your inquiry regarding the invoice for Michael Kanari's
> videography and photography services for Alpha World School in Kenya.
>
> We can confirm that the invoice has been received and is currently on file
> with our Finance team. Please note that, according to our standard vendor
> payment terms, the invoice is not yet due for processing.
>
> We recognize the urgency given the vendor's withholding of footage. Rest
> assured, the invoice will be processed according to our standard payment
> schedule. Unfortunately, we do not have a basis to expedite processing
> prior to the invoice's due date at this moment.
>
> If the situation changes or if you have any additional questions, please
> feel free to reach out.
>
> Best regards,
> Cs Central Vendor Management Support Team
> ------------------------------
>
> *This response was generated by AI. How we use AI: aiterms.trilogy.com
> <https://aiterms.trilogy.com>*
>
> On Wed, Sep 23, 2026 at 10:22 PM, William Stanton
> <william.stanton@alpha.school> wrote via Mail:
>
> Hi team,
>
> Thank you. I need a specific payment timeline to share with the vendor.
> Please confirm:
>
>    -
>
>    The applicable payment terms and exact invoice due date.
>    -
>
>    The scheduled EFT processing date and expected date the funds will
>    reach the vendor.
>    -
>
>    Whether any information or approvals remain outstanding.
>
> Please escalate this to a Finance team member for review and consideration
> of expedited payment. The vendor is withholding footage pending payment,
> which is delaying our content team’s work.
>
> If a payment date cannot yet be confirmed, please let me know who is
> handling this and when I can expect a confirmed timeline.
>
> Best,
> Liam
>
>
>
> --
> <http://www.go-alpha.org/>
> *Willia