| From | Sean Hubbard <sean.hubbard@trilogy.com> |
|---|---|
| To | Alpha Billing <billing@alpha.school> |
| Cc | — |
| Date | Wed, 23 Sep 2026 16:19:19 -0400 |
| Subject | Re: Payment status confirmation: Michael Kanari | Invoice $11,877.90 |
Atul, Bear with me as all of this is new on my side. So, is this something the vendor should be doing or William who created the ticket? Thanks Sean On Wed, Sep 23, 2026 at 4:11 PM Alpha Billing <billing@alpha.school> wrote: > Dear Sean, > > Can you please ask the vendor to share the reference number of the ticket > raised by the vendor with the support team. > > Thanks > Atul > > On Thu, Sep 24, 2026 at 1:35 AM Sean Hubbard <sean.hubbard@trilogy.com> > wrote: > >> Hi Atul, >> >> Thanks for all your help getting Michael onboarded. I know this one has >> had a lot of back and forth. >> >> I wanted to give you some context in case it helps move this one up: >> >> - *The timing:* The automated process shows payment queued for >> November 6. For this invoice that's a long wait. >> - *Why it matters:* Alpha World School Kenya is a pilot. The footage >> drives most of what the school is doing right now, and Michael is holding >> it until he's paid. We also cannot recreate this footage. >> - *Who's waiting:* Joe Liemandt and our producation team are waiting >> on this footage, so payment is now the gating item. >> >> Is there any way to pay this off-cycle? If that has to go to someone else >> for approval, I'm glad to help make the case to them. >> >> Thanks again, >> Sean >> >> On Wed, Sep 23, 2026 01:27 PM, William Stanton >> <william.stanton@alpha.school> wrote: >> >>> Hi Atul and team, >>> >>> I contacted Central Vendor Management as directed regarding Michael >>> Kanari’s $11,877.90 invoice. Their AI-generated replies confirmed receipt >>> but did not provide the payment terms, due date, or payment timeline, even >>> after I explicitly requested those details. The original ticket was also >>> marked closed without resolving these questions. >>> >>> Could someone from Billing please review this directly and confirm the >>> exact due date, scheduled EFT processing date, expected arrival of funds, >>> and any outstanding requirements? >>> >>> Michael is withholding footage pending payment, which is delaying our >>> content team’s work. I need a concrete timeline to share with both teams. >>> If someone else owns this, please connect me directly with the person who >>> can confirm these dates. >>> >>> Thanks, >>> Liam >>> >>> >>> ---------- Forwarded message --------- >>> From: Logan (Central Vendor Management) < >>> support@central-vendor-management.kayako.com> >>> Date: Wed, Sep 23, 2026 at 8:25 PM >>> Subject: Re: Payment status confirmation: Michael Kanari | Invoice >>> $11,877.90 >>> To: William Stanton <william.stanton@alpha.school> >>> >>> >>> *You are receiving this email because request [#60487801] >>> <https://central-vendor-management.kayako.com/conversation/view/60487801> >>> has received the below update:* >>> Dear William, >>> >>> Thank you for your inquiry regarding the invoice for Michael Kanari's >>> videography and photography services for Alpha World School in Kenya. >>> >>> We can confirm that the invoice has been received and is currently on >>> file with our Finance team. Please note that, according to our standard >>> vendor payment terms, the invoice is not yet due for processing. >>> >>> We recognize the urgency given the vendor's withholding of footage. Rest >>> assured, the invoice will be processed according to our standard payment >>> schedule. Unfortunately, we do not have a basis to expedite processing >>> prior to the invoice's due date at this moment. >>> >>> If the situation changes or if you have any additional questions, please >>> feel free to reach out. >>> >>> Best regards, >>> Cs Central Vendor Management Support Team >>> ------------------------------ >>> >>> *This response was generated by AI. How we use AI: aiterms.trilogy.com >>> <https://aiterms.trilogy.com>* >>> >>> On Wed, Sep 23, 2026 at 10:22 PM, William Stanton >>> <william.stanton@alpha.school> wrote via Mail: >>> >>> Hi team, >>> >>> Thank you. I need a specific payment timeline to share with the vendor. >>> Please confirm: >>> >>> - >>> >>> The applicable payment terms and exact invoice due date. >>> - >>> >>> The scheduled EFT processing date and expected date the funds will >>> reach the vendor. >>> - >>> >>> Whether any information or approvals remain outstanding. >>> >>> Please escalate this to a Finance team member for review and >>> consideration of expedited payment. The vendor is withholding footage >>> pending payment, which is delaying our content team’s work. >>> >>> If a payment date cannot yet be confirmed, please let me know who is >>> handling this and when I can expect a confirmed timeline. >>> >>> Best, >>> Liam >>> >>> >>> >>> -- >>> <http://www.go-alpha.org/> >>> *William 'Liam' Stanton* >>> Lead Guide ▪︎ Alpha >>> 530-400-0730 >>> 180 Maiden Lane <https://maps.app.goo.gl/7QJQkpg92CCjx27u7> >>> alpha.school >>> >>> >>> On Wed, Sep 23, 2026 at 8:59 PM, Logan < >>> support@central-vendor-management.kayako.com> wrote via Mail: >>> Dear William, >>> >>> Thank you for contacting us regarding the invoice for Michael Kanari's >>> videography and photography services for Alpha World School in Kenya. >>> >>> We would like to confirm that the invoice has been received and is >>> stored with our Finance team, and is scheduled to be processed according to >>> our usual vendor payment terms. At present, the invoice is not yet due for >>> payment processing. >>> >>> We recognize the urgency of the situation since the vendor is >>> withholding footage, and we will ensure it is processed according to our >>> standard payment schedule. Should you have any further inquiries or need to >>> escalate the situation due to its time-sensitive nature, please let us >>> know, and we will explore further options. >>> >>> Thank you for your patience. >>> >>> Best regards, >>> Cs Central Vendor Management Support Team >>> ------------------------------ >>> >>> *This response was generated by AI. How we use AI: aiterms.trilogy.com >>> <https://aiterms.trilogy.com>* >>> >>> On Wed, Sep 23, 2026 at 8:56 PM, William Stanton >>> <william.stanton@alpha.school> wrote via Helpcenter: >>> I’m following up on payment to Michael Kanari for videography and >>> photography services for Alpha World School in Kenya. Atul Gupta confirmed >>> on September 23 that the invoice has been processed in your system and >>> directed us to this portal. >>> >>> Vendor: Michael Kanari, michael.kanari@gmail.com >>> Billed to: Alpha Holdings, Inc. >>> Invoice number: [insert number] >>> Amount: $11,877.90, full payment >>> Invoice submitted: September 20, 2026 >>> Requested payment method: EFT, as the vendor could not receive payment >>> through PayPal >>> >>> Please confirm the current payment status, expected payment date, and >>> whether anything further is needed. The vendor is withholding footage >>> pending payment, which is delaying our content team’s work. We would >>> appreciate expedited processing. >>> >>> Sent with *Kayako <https://kayako.com>* >>> >>> >>> -- >>> <http://www.go-alpha.org/> >>> *William 'Liam' Stanton* >>> Lead Guide ▪︎ Alpha >>> 530-400-0730 <+469-644-6840> >>> 180 Maiden Lane <https://maps.app.goo.gl/7QJQkpg92CCjx27u7> >>> alpha.school >>> >>>
No attachments.
| Campus | other_alpha_campus |
|---|---|
| Confidence | 91% |
| Display label | other_alpha_campus |
Approximates the text state fed to the classifier
(subject, from, body, attachment filenames) — see
classify_locations_jev.py's build_state() for
the exact logic; PDF text extraction is not re-run here.
Subject: Re: Payment status confirmation: Michael Kanari | Invoice $11,877.90 From: Sean Hubbard <sean.hubbard@trilogy.com> Body: Atul, Bear with me as all of this is new on my side. So, is this something the vendor should be doing or William who created the ticket? Thanks Sean On Wed, Sep 23, 2026 at 4:11 PM Alpha Billing <billing@alpha.school> wrote: > Dear Sean, > > Can you please ask the vendor to share the reference number of the ticket > raised by the vendor with the support team. > > Thanks > Atul > > On Thu, Sep 24, 2026 at 1:35 AM Sean Hubbard <sean.hubbard@trilogy.com> > wrote: > >> Hi Atul, >> >> Thanks for all your help getting Michael onboarded. I know this one has >> had a lot of back and forth. >> >> I wanted to give you some context in case it helps move this one up: >> >> - *The timing:* The automated process shows payment queued for >> November 6. For this invoice that's a long wait. >> - *Why it matters:* Alpha World School Kenya is a pilot. The footage >> drives most of what the school is doing right now, and Michael is holding >> it until he's paid. We also cannot recreate this footage. >> - *Who's waiting:* Joe Liemandt and our producation team are waiting >> on this footage, so payment is now the gating item. >> >> Is there any way to pay this off-cycle? If that has to go to someone else >> for approval, I'm glad to help make the case to them. >> >> Thanks again, >> Sean >> >> On Wed, Sep 23, 2026 01:27 PM, William Stanton >> <william.stanton@alpha.school> wrote: >> >>> Hi Atul and team, >>> >>> I contacted Central Vendor Management as directed regarding Michael >>> Kanari’s $11,877.90 invoice. Their AI-generated replies confirmed receipt >>> but did not provide the payment terms, due date, or payment timeline, even >>> after I explicitly requested those details. The original ticket was also >>> marked closed without resolving these questions. >>> >>> Could someone from Billing please review this directly and confirm the >>> exact due date, scheduled EFT processing date, expected arrival of funds, >>> and any outstanding requirements? >>> >>> Michael is withholding footage pending payment, which is delaying our >>> content team’s work. I need a concrete timeline to share with both teams. >>> If someone else owns this, please connect me directly with the person who >>> can confirm these dates. >>> >>> Thanks, >>> Liam >>> >>> >>> ---------- Forwarded message --------- >>> From: Logan (Central Vendor Management) < >>> support@central-vendor-management.kayako.com> >>> Date: Wed, Sep 23, 2026 at 8:25 PM >>> Subject: Re: Payment status confirmation: Michael Kanari | Invoice >>> $11,877.90 >>> To: William Stanton <william.stanton@alpha.school> >>> >>> >>> *You are receiving this email because request [#60487801] >>> <https://central-vendor-management.kayako.com/conversation/view/60487801> >>> has received the below update:* >>> Dear William, >>> >>> Thank you for your inquiry regarding the invoice for Michael Kanari's >>> videography and photography services for Alpha World School in Kenya. >>> >>> We can confirm that the invoice has been received and is currently on >>> file with our Finance team. Please note that, according to our standard >>> vendor payment terms, the invoice is not yet due for processing. >>> >>> We recognize the urgency given the vendor's withholding of footage. Rest >>> assured, the invoice will be processed according to our standard payment >>> schedule. Unfortunately, we do not have a basis to expedite processing >>> prior to the invoice's due date at this moment. >>> >>> If the situation changes or if you have any additional questions, please >>> feel free to reach out. >>> >>> Best regards, >>> Cs Central Vendor Management Support Team >>> ------------------------------ >>> >>> *This response was generated by AI. How we use AI: aiterms.trilogy.com >>> <https://aiterms.trilogy.com>* >>> >>> On Wed, Sep 23, 2026 at 10:22 PM, William Stanton >>> <william.stanton@alpha.school> wrote via Mail: >>> >>> Hi team, >>> >>> Thank you. I need a specific payment timeline to share with the vendor. >>