| From | "Logan (EDU Support)" <support@alpha-school-support.kayako.com> |
|---|---|
| To | Alpha Billing <billing@alpha.school> |
| Cc | Cathrina Carmen <cathrina.carmen@trilogy.com> |
| Date | Wed, 23 Sep 2026 21:05:55 +0000 (UTC) |
| Subject | Re: Alpha Billing 2FA Code Authenticator Issue |
You are receiving this email because request [#60488180] [https://support.alpha.school/conversation/view/60488180] has received the below update: Hi Cathrina, Thanks for reaching out. I checked the Alpha Billing account (billing@alpha.school) in Google Workspace: - The account is active and not suspended. - It recorded a successful sign-in today at 3:55 PM CT, just before this ticket was created. To fix the right authenticator, I need one detail: 1. Which system is asking for the 2FA code? For example: Google/Gmail sign-in, Amazon Business, a bank or payment portal, or another app. 2. What exactly happens when you enter the code? For example: 'code is rejected', 'no code is generated', or 'no prompt appears'. A screenshot of the error screen would also help. Once you confirm, I will take it from there. Best regards, EDU Support Team This ticket (#60488180 [https://support.alpha.school/conversation/view/60488180]) will stay open for one week unless you reply with "This ticket can be closed" or update the status to Completed in the portal. We will write to you again to remind you. ------------------------- This response was generated by AI. How we use AI: aiterms.trilogy.com [https://aiterms.trilogy.com/] > On Thu, Sep 24, 2026 at 1:58 AM, Alpha Billing > <billing@alpha.school> wrote via Helpcenter: > > --- Ticket generated by Alpha Education AI chat on behalf of > Cathrina SIS --- > > Issue description: > > * The 2FA code authenticator for Alpha Billing is not working. > Please help to fix the issue. Sent with Kayako [https://kayako.com]
No attachments.
| Campus | not_campus_specific |
|---|---|
| Confidence | 100% |
| Display label | not_campus_specific |
Approximates the text state fed to the classifier
(subject, from, body, attachment filenames) — see
classify_locations_jev.py's build_state() for
the exact logic; PDF text extraction is not re-run here.
Subject: Re: Alpha Billing 2FA Code Authenticator Issue From: "Logan (EDU Support)" <support@alpha-school-support.kayako.com> Body: You are receiving this email because request [#60488180] [https://support.alpha.school/conversation/view/60488180] has received the below update: Hi Cathrina, Thanks for reaching out. I checked the Alpha Billing account (billing@alpha.school) in Google Workspace: - The account is active and not suspended. - It recorded a successful sign-in today at 3:55 PM CT, just before this ticket was created. To fix the right authenticator, I need one detail: 1. Which system is asking for the 2FA code? For example: Google/Gmail sign-in, Amazon Business, a bank or payment portal, or another app. 2. What exactly happens when you enter the code? For example: 'code is rejected', 'no code is generated', or 'no prompt appears'. A screenshot of the error screen would also help. Once you confirm, I will take it from there. Best regards, EDU Support Team This ticket (#60488180 [https://support.alpha.school/conversation/view/60488180]) will stay open for one week unless you reply with "This ticket can be closed" or update the status to Completed in the portal. We will write to you again to remind you. ------------------------- This response was generated by AI. How we use AI: aiterms.trilogy.com [https://aiterms.trilogy.com/] > On Thu, Sep 24, 2026 at 1:58 AM, Alpha Billing > <billing@alpha.school> wrote via Helpcenter: > > --- Ticket generated by Alpha Education AI chat on behalf of > Cathrina SIS --- > > Issue description: > > * The 2FA code authenticator for Alpha Billing is not working. > Please help to fix the issue. Sent with Kayako [https://kayako.com]