| From | William Stanton <william.stanton@alpha.school> |
|---|---|
| To | Alpha Billing <billing@alpha.school> |
| Cc | Sean Hubbard <sean.hubbard@trilogy.com>, jan.dejager@trilogy.com, Andrew Jordan <andrew.jordan@trilogy.com> |
| Date | Thu, 24 Sep 2026 09:34:08 +0300 |
| Subject | Re: Payment status confirmation: Michael Kanari | Invoice $11,877.90 |
Hi Atul, I raised ticket *#60487801* on the vendor’s behalf because there has already been significant back-and-forth and we needed a clear payment timeline. Michael submitted the Google Form, but it does not send the vendor a confirmation copy or receipt, so he does not have a separate ticket reference number to share. It may be worth iterating on that process so vendors automatically receive proof of submission and a reference point if follow-up is needed. I appreciate the volume of inquiries your team must be receiving. Building a system that can support everyone efficiently is clearly a massive undertaking. Could Billing use ticket #60487801 to confirm the invoice’s due date and expected payment date? Again, thank you for your support in all this. Thanks, Liam On Wed, Sep 23, 2026 at 11:11 PM Alpha Billing <billing@alpha.school> wrote: > Dear Sean, > > Can you please ask the vendor to share the reference number of the ticket > raised by the vendor with the support team. > > Thanks > Atul > > On Thu, Sep 24, 2026 at 1:35 AM Sean Hubbard <sean.hubbard@trilogy.com> > wrote: > >> Hi Atul, >> >> Thanks for all your help getting Michael onboarded. I know this one has >> had a lot of back and forth. >> >> I wanted to give you some context in case it helps move this one up: >> >> - *The timing:* The automated process shows payment queued for >> November 6. For this invoice that's a long wait. >> - *Why it matters:* Alpha World School Kenya is a pilot. The footage >> drives most of what the school is doing right now, and Michael is holding >> it until he's paid. We also cannot recreate this footage. >> - *Who's waiting:* Joe Liemandt and our producation team are waiting >> on this footage, so payment is now the gating item. >> >> Is there any way to pay this off-cycle? If that has to go to someone else >> for approval, I'm glad to help make the case to them. >> >> Thanks again, >> Sean >> >> On Wed, Sep 23, 2026 01:27 PM, William Stanton >> <william.stanton@alpha.school> wrote: >> >>> Hi Atul and team, >>> >>> I contacted Central Vendor Management as directed regarding Michael >>> Kanari’s $11,877.90 invoice. Their AI-generated replies confirmed receipt >>> but did not provide the payment terms, due date, or payment timeline, even >>> after I explicitly requested those details. The original ticket was also >>> marked closed without resolving these questions. >>> >>> Could someone from Billing please review this directly and confirm the >>> exact due date, scheduled EFT processing date, expected arrival of funds, >>> and any outstanding requirements? >>> >>> Michael is withholding footage pending payment, which is delaying our >>> content team’s work. I need a concrete timeline to share with both teams. >>> If someone else owns this, please connect me directly with the person who >>> can confirm these dates. >>> >>> Thanks, >>> Liam >>> >>> >>> ---------- Forwarded message --------- >>> From: Logan (Central Vendor Management) < >>> support@central-vendor-management.kayako.com> >>> Date: Wed, Sep 23, 2026 at 8:25 PM >>> Subject: Re: Payment status confirmation: Michael Kanari | Invoice >>> $11,877.90 >>> To: William Stanton <william.stanton@alpha.school> >>> >>> >>> *You are receiving this email because request [#60487801] >>> <https://central-vendor-management.kayako.com/conversation/view/60487801> >>> has received the below update:* >>> Dear William, >>> >>> Thank you for your inquiry regarding the invoice for Michael Kanari's >>> videography and photography services for Alpha World School in Kenya. >>> >>> We can confirm that the invoice has been received and is currently on >>> file with our Finance team. Please note that, according to our standard >>> vendor payment terms, the invoice is not yet due for processing. >>> >>> We recognize the urgency given the vendor's withholding of footage. Rest >>> assured, the invoice will be processed according to our standard payment >>> schedule. Unfortunately, we do not have a basis to expedite processing >>> prior to the invoice's due date at this moment. >>> >>> If the situation changes or if you have any additional questions, please >>> feel free to reach out. >>> >>> Best regards, >>> Cs Central Vendor Management Support Team >>> ------------------------------ >>> >>> *This response was generated by AI. How we use AI: aiterms.trilogy.com >>> <https://aiterms.trilogy.com>* >>> >>> On Wed, Sep 23, 2026 at 10:22 PM, William Stanton >>> <william.stanton@alpha.school> wrote via Mail: >>> >>> Hi team, >>> >>> Thank you. I need a specific payment timeline to share with the vendor. >>> Please confirm: >>> >>> - >>> >>> The applicable payment terms and exact invoice due date. >>> - >>> >>> The scheduled EFT processing date and expected date the funds will >>> reach the vendor. >>> - >>> >>> Whether any information or approvals remain outstanding. >>> >>> Please escalate this to a Finance team member for review and >>> consideration of expedited payment. The vendor is withholding footage >>> pending payment, which is delaying our content team’s work. >>> >>> If a payment date cannot yet be confirmed, please let me know who is >>> handling this and when I can expect a confirmed timeline. >>> >>> Best, >>> Liam >>> >>> >>> >>> -- >>> <http://www.go-alpha.org/> >>> *William 'Liam' Stanton* >>> Lead Guide ▪︎ Alpha >>> 530-400-0730 >>> 180 Maiden Lane <https://maps.app.goo.gl/7QJQkpg92CCjx27u7> >>> alpha.school >>> >>> >>> On Wed, Sep 23, 2026 at 8:59 PM, Logan < >>> support@central-vendor-management.kayako.com> wrote via Mail: >>> Dear William, >>> >>> Thank you for contacting us regarding the invoice for Michael Kanari's >>> videography and photography services for Alpha World School in Kenya. >>> >>> We would like to confirm that the invoice has been received and is >>> stored with our Finance team, and is scheduled to be processed according to >>> our usual vendor payment terms. At present, the invoice is not yet due for >>> payment processing. >>> >>> We recognize the urgency of the situation since the vendor is >>> withholding footage, and we will ensure it is processed according to our >>> standard payment schedule. Should you have any further inquiries or need to >>> escalate the situation due to its time-sensitive nature, please let us >>> know, and we will explore further options. >>> >>> Thank you for your patience. >>> >>> Best regards, >>> Cs Central Vendor Management Support Team >>> ------------------------------ >>> >>> *This response was generated by AI. How we use AI: aiterms.trilogy.com >>> <https://aiterms.trilogy.com>* >>> >>> On Wed, Sep 23, 2026 at 8:56 PM, William Stanton >>> <william.stanton@alpha.school> wrote via Helpcenter: >>> I’m following up on payment to Michael Kanari for videography and >>> photography services for Alpha World School in Kenya. Atul Gupta confirmed >>> on September 23 that the invoice has been processed in your system and >>> directed us to this portal. >>> >>> Vendor: Michael Kanari, michael.kanari@gmail.com >>> Billed to: Alpha Holdings, Inc. >>> Invoice number: [insert number] >>> Amount: $11,877.90, full payment >>> Invoice submitted: September 20, 2026 >>> Requested payment method: EFT, as the vendor could not receive payment >>> through PayPal >>> >>> Please confirm the current payment status, expected payment date, and >>> whether anything further is needed. The vendor is withholding footage >>> pending payment, which is delaying our content team’s work. We would >>> appreciate expedited processing. >>> >>> Sent with *Kayako <https://kayako.com>* >>> >>> >>> -- >>> <http://www.go-alpha.org/> >>> *William 'Liam' Stanton* >>> Lead Guide ▪︎ Alpha >>> 530-400-0730 <+469-644-6840> >>> 180 Maiden Lane <https://maps.app.goo.gl/7QJQkpg92CCjx27u7> >>> alpha.school >>> >>> -- <http://www.go-alpha.org/> *William 'Liam' Stanton* Lead Guide ▪︎ Alpha 530-400-0730 <+469-644-6840> 180 Maiden Lane <https://maps.app.goo.gl/7QJQkpg92CCjx27u7> alpha.school
No attachments.
| Campus | other_alpha_campus |
|---|---|
| Confidence | 75% |
| Display label | other_alpha_campus |
Approximates the text state fed to the classifier
(subject, from, body, attachment filenames) — see
classify_locations_jev.py's build_state() for
the exact logic; PDF text extraction is not re-run here.
Subject: Re: Payment status confirmation: Michael Kanari | Invoice $11,877.90 From: William Stanton <william.stanton@alpha.school> Body: Hi Atul, I raised ticket *#60487801* on the vendor’s behalf because there has already been significant back-and-forth and we needed a clear payment timeline. Michael submitted the Google Form, but it does not send the vendor a confirmation copy or receipt, so he does not have a separate ticket reference number to share. It may be worth iterating on that process so vendors automatically receive proof of submission and a reference point if follow-up is needed. I appreciate the volume of inquiries your team must be receiving. Building a system that can support everyone efficiently is clearly a massive undertaking. Could Billing use ticket #60487801 to confirm the invoice’s due date and expected payment date? Again, thank you for your support in all this. Thanks, Liam On Wed, Sep 23, 2026 at 11:11 PM Alpha Billing <billing@alpha.school> wrote: > Dear Sean, > > Can you please ask the vendor to share the reference number of the ticket > raised by the vendor with the support team. > > Thanks > Atul > > On Thu, Sep 24, 2026 at 1:35 AM Sean Hubbard <sean.hubbard@trilogy.com> > wrote: > >> Hi Atul, >> >> Thanks for all your help getting Michael onboarded. I know this one has >> had a lot of back and forth. >> >> I wanted to give you some context in case it helps move this one up: >> >> - *The timing:* The automated process shows payment queued for >> November 6. For this invoice that's a long wait. >> - *Why it matters:* Alpha World School Kenya is a pilot. The footage >> drives most of what the school is doing right now, and Michael is holding >> it until he's paid. We also cannot recreate this footage. >> - *Who's waiting:* Joe Liemandt and our producation team are waiting >> on this footage, so payment is now the gating item. >> >> Is there any way to pay this off-cycle? If that has to go to someone else >> for approval, I'm glad to help make the case to them. >> >> Thanks again, >> Sean >> >> On Wed, Sep 23, 2026 01:27 PM, William Stanton >> <william.stanton@alpha.school> wrote: >> >>> Hi Atul and team, >>> >>> I contacted Central Vendor Management as directed regarding Michael >>> Kanari’s $11,877.90 invoice. Their AI-generated replies confirmed receipt >>> but did not provide the payment terms, due date, or payment timeline, even >>> after I explicitly requested those details. The original ticket was also >>> marked closed without resolving these questions. >>> >>> Could someone from Billing please review this directly and confirm the >>> exact due date, scheduled EFT processing date, expected arrival of funds, >>> and any outstanding requirements? >>> >>> Michael is withholding footage pending payment, which is delaying our >>> content team’s work. I need a concrete timeline to share with both teams. >>> If someone else owns this, please connect me directly with the person who >>> can confirm these dates. >>> >>> Thanks, >>> Liam >>> >>> >>> ---------- Forwarded message --------- >>> From: Logan (Central Vendor Management) < >>> support@central-vendor-management.kayako.com> >>> Date: Wed, Sep 23, 2026 at 8:25 PM >>> Subject: Re: Payment status confirmation: Michael Kanari | Invoice >>> $11,877.90 >>> To: William Stanton <william.stanton@alpha.school> >>> >>> >>> *You are receiving this email because request [#60487801] >>> <https://central-vendor-management.kayako.com/conversation/view/60487801> >>> has received the below update:* >>> Dear William, >>> >>> Thank you for your inquiry regarding the invoice for Michael Kanari's >>> videography and photography services for Alpha World School in Kenya. >>> >>> We can confirm that the invoice has been received and is currently on >>> file with our Finance team. Please note that, according to our standard >>> vendor payment terms, the invoice is not yet due for processing. >>> >>> We recognize the urgency given the vendor's withholding of footage. Rest >>> assured, the invoice will be processed according to our standard payment >>> schedule. Unfortunately, we